Last updated: 1 October 2026

Bangili is a brand operated by MAYA CROWN TRADING L.L.C, Commercial Licence No. 1632912, registered in Dubai, United Arab Emirates.

We want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

1. Returns

We do not offer voluntary returns or refunds for change of mind.

However, we offer size exchanges within 14 days of delivery and a 30-day breakage guarantee, subject to the conditions outlined below.

This policy does not affect your statutory consumer rights in relation to defective, damaged, incorrect or otherwise non-conforming products.

2. How to Request an Exchange or Replacement

To request an exchange or replacement, please contact us at hello@bangili.com within the applicable timeframe.

Please include your order number, the reason for your request and photographs where relevant.

Once your request has been reviewed, we will provide you with the appropriate instructions and return address, if required.

Please do not send items to our registered business address unless specifically instructed to do so.

Items returned without prior authorisation may not be accepted, except where applicable consumer protection laws require otherwise.

3. Exchange & Replacement Shipping

For orders delivered within the United Arab Emirates, Bangili offers one complimentary size exchange per order when requested within 14 days of delivery and the eligibility requirements below are met.

For GCC and international orders, size exchanges are available; however, applicable return and replacement delivery costs may apply depending on the destination. Please contact us before returning your bracelet so we can provide the appropriate instructions.

Where an item is defective, damaged, incorrect, or eligible for replacement under our 30-Day Breakage Guarantee, Bangili will cover the applicable replacement delivery costs.

Your statutory consumer rights remain unaffected by this policy.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible at hello@bangili.com.

Please include your order number, a description of the issue and, where possible, photographs of the item.

We will review your request and arrange an appropriate resolution, which may include a replacement, exchange or refund, in accordance with applicable law.

5. 30-Day Breakage Guarantee

If your Bangili bracelet breaks within 30 days of delivery during normal wear, we will send you a replacement free of charge.

To request a replacement, please contact hello@bangili.com with your order number and a photograph of the damaged bracelet.

This additional guarantee does not cover damage caused by misuse or accidental damage.

The 30-day guarantee is an additional benefit and does not limit your statutory rights concerning defective products, including any rights that apply after the guarantee period has ended.

6. Size Exchanges

If you have ordered the wrong size, you may request a size exchange within 14 days of delivery.

To be eligible for a size exchange, your bracelet must:

• Be unworn, unused and in its original condition.
• Be returned in its original packaging.
• Be accompanied by your order number or proof of purchase.

Exchanges are subject to product availability and inspection.

UAE orders are eligible for one complimentary size exchange per order.

For GCC and international orders, applicable return and replacement delivery costs may apply depending on the destination.

To request an exchange, please contact hello@bangili.com before returning your bracelet. We will provide the appropriate instructions.

7. European Union – 14-Day Right of Withdrawal

If your order is delivered to the European Union and you qualify for the applicable statutory right of withdrawal, you may cancel your purchase within 14 days of receiving your goods without providing a reason.

This right is subject to applicable legal exceptions and remains unaffected by our voluntary returns and exchanges policy.

To exercise your right of withdrawal, please contact hello@bangili.com.

Any applicable statutory requirements concerning return costs, refunds and cancellation procedures will be respected.

8. Refunds

Refunds are available where required by applicable consumer protection laws, including where an item is defective, damaged, incorrect or otherwise non-conforming, or where a statutory right of withdrawal applies.

Where a return is required, we will notify you once your item has been received and inspected.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by applicable law.

Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@bangili.com.

9. Contact Information

For any questions regarding returns, exchanges or refunds, please contact:

Bangili

Operated by MAYA CROWN TRADING L.L.C

Commercial Licence No.: 1632912

Registered Address: Office 301-133, Al Barsha First, Dubai, United Arab Emirates

Email: hello@bangili.com

For product returns, please contact our customer service team to obtain the appropriate return address and instructions before dispatching your item.