Terms of service

Last updated: 3 October 2026

OVERVIEW

Welcome to Bangili!

These Terms & Conditions ("Terms of Service" or "Terms") are between you and MAYA CROWN TRADING L.L.C, trading as Bangili, a company registered in Dubai, United Arab Emirates, under Commercial Licence No. 1632912.

The terms "we", "us" and "our" refer to MAYA CROWN TRADING L.L.C, trading as Bangili.

We operate this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your country or jurisdiction of residence, or that you have provided consent for your minor dependents to use the Services on devices you own, purchase or manage.

To access or use our Services, including browsing our online store or purchasing products, you may be required to provide certain information, including your email address, billing details, payment information and shipping address.

You represent and warrant that all information you provide is accurate, current and complete, and that you have the necessary rights to provide such information.

Where you create or use a customer account, you are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.

You may not transfer, sell, assign or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately represent our products, including their descriptions, colours, materials and appearance.

However, product colours and appearance may vary slightly depending on your device, screen settings and display configuration.

We do not guarantee that the appearance of products will be identical to their digital representations.

Product descriptions, availability and specifications may be updated without prior notice.

We reserve the right to discontinue products or limit quantities available to any person, geographic region or jurisdiction, subject to applicable law.

Nothing in this section limits your statutory rights in relation to products that are defective, incorrectly described or otherwise do not conform to applicable consumer protection requirements.

SECTION 3 – ORDERS

By placing an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order, subject to applicable law.

Your order is considered accepted once we have confirmed acceptance and successfully processed your payment.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once processing or fulfilment has commenced.

If we are unable to accept or fulfil your order, we will attempt to notify you using the contact information provided at checkout and arrange any refund due.

All purchases are subject to our Refund & Returns Policy.

You represent that purchases are intended for personal or household use and not for unauthorised commercial resale.

SECTION 4 – PRICES AND BILLING

All product prices are displayed on our website in the applicable currency.

Prices, discounts and promotions may change without prior notice. The price applicable to your purchase will be the price displayed at checkout when your order is placed.

Any applicable shipping charges, taxes or additional fees will be disclosed during checkout where required by law.

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Promotional offers may be subject to additional terms and conditions. Where a promotion conflicts with these Terms, the specific promotional terms will apply to that promotion, subject to applicable law.

You agree to provide accurate, complete and current payment and billing information.

You represent that you are authorised to use the payment method provided and agree to pay the applicable charges associated with your order.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframes communicated on our website.

Delivery estimates are provided for guidance and may vary depending on your location, courier availability, customs processing and circumstances outside our reasonable control.

We will make reasonable efforts to notify customers of material delivery delays.

Where an order is lost, damaged or not delivered, please contact us at hello@bangili.com so that we can investigate and arrange an appropriate resolution.

Responsibility for goods during transit and your rights in relation to delayed, lost or damaged deliveries are governed by applicable consumer protection laws.

For additional information, please refer to our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including trademarks, brand names, logos, text, images, graphics, product designs, photographs, videos, audio and website design, is owned by MAYA CROWN TRADING L.L.C, its affiliates or its respective licensors, as applicable.

Such content is protected by applicable intellectual property laws.

You may access and use our Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, publish, display, transmit, sell or otherwise exploit any content from our Services without prior written authorisation, except where permitted by applicable law.

Nothing in these Terms grants you ownership of, or a licence to use, any intellectual property belonging to Bangili, Shopify or any third party, except as expressly stated.

The Bangili name, logo, product names, designs and associated branding may not be used without prior written permission from the relevant rights holder.

All other trademarks and intellectual property remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not own, operate or control.

These tools may be provided on an "as is" and "as available" basis, subject to applicable law.

Your use of third-party tools may be governed by additional terms and conditions imposed by the relevant provider.

We encourage you to review those terms before using any third-party service.

We may introduce additional features, tools or resources in the future. Such features will form part of the Services and may be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms or services.

We do not control these external websites and are not responsible for their content, accuracy, privacy practices or terms and conditions.

Accessing third-party websites is at your discretion.

We recommend reviewing the relevant policies before providing personal information or completing transactions through third-party platforms.

Any questions or concerns regarding products or services purchased directly from third parties should be addressed to the relevant provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Bangili is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our store are made directly with MAYA CROWN TRADING L.L.C, trading as Bangili.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Bangili, including any injury, damage or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Bangili, to the extent permitted by applicable law.

SECTION 10 – PRIVACY POLICY

Your personal information is collected, processed and handled in accordance with our Privacy Policy.

Certain personal information may also be processed by Shopify in accordance with its Privacy Policy.

Because our Services are hosted by Shopify, information submitted through our website may be processed by Shopify and relevant third-party service providers, including providers located outside your country of residence.

Please review our Privacy Policy for further information regarding how your personal information is collected, used, stored and disclosed.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, ideas, comments, photographs or other content to us ("Feedback"), you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, publish, display and distribute that Feedback for the purposes of operating, improving and promoting our Services.

You represent that you own or have the necessary rights to submit the Feedback and that its use will not infringe the rights of any third party.

You must disclose any compensation or incentives received in connection with submitting Feedback where required by law.

We reserve the right to remove Feedback that is unlawful, misleading, offensive, defamatory or infringes intellectual property or other legal rights.

You remain responsible for the accuracy and legality of the Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct such errors and update information as necessary.

Where an error materially affects an order you have placed, we will contact you and provide an appropriate resolution in accordance with applicable law.

Nothing in this section limits your statutory consumer rights.

SECTION 13 – PROHIBITED USES

You agree to use our Services only for lawful purposes.

You must not use our website or Services to:

  • Violate any applicable law or regulation.

  • Infringe the intellectual property rights of Bangili or any third party.

  • Submit false, misleading or fraudulent information.

  • Harass, threaten, abuse or discriminate against others.

  • Upload viruses, malware or other malicious code.

  • Attempt to gain unauthorised access to our website, systems or customer information.

  • Collect or misuse the personal information of other users.

  • Send unsolicited advertising, spam or fraudulent communications.

  • Impersonate another person or organisation.

  • Interfere with the security, functionality or operation of our Services.

We reserve the right to suspend or terminate access where these Terms are violated, subject to applicable law.

SECTION 14 – AUTOMATED AGENTS

This section applies to automated software, systems or services that access or interact with our website on behalf of users or third parties ("Agents").

Agents must operate lawfully and comply with our website's security and access requirements.

Automated systems must not conceal their identity, circumvent security measures, bypass access restrictions or interfere with the operation of our Services.

We may restrict or block automated access where necessary to protect our website, customers, intellectual property or systems.

SECTION 15 – TERMINATION

We may suspend or terminate your access to our Services where you breach these Terms or engage in unlawful, fraudulent or otherwise prohibited activity.

Termination does not affect any rights or obligations that arose before termination.

Provisions relating to intellectual property, liability, indemnification, governing law, privacy and other obligations intended to survive termination will remain effective to the extent permitted by law.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that the information provided through our Services is accurate and up to date.

However, we do not guarantee that our website will always operate without interruption, errors or technical difficulties.

To the extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.

Nothing in these Terms excludes or limits warranties, guarantees or other rights that cannot lawfully be excluded under applicable consumer protection legislation.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MAYA CROWN TRADING L.L.C, its directors, officers, employees, affiliates, agents, contractors and service providers shall not be liable for indirect, incidental, special or consequential losses arising from the use of our Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted, including liability arising from fraud, wilful misconduct or mandatory consumer protection obligations.

Your statutory rights remain unaffected.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify MAYA CROWN TRADING L.L.C and its affiliates, officers, directors, employees, agents, contractors and service providers against third-party claims, losses or liabilities arising directly from:

  1. Your material breach of these Terms.

  2. Your unlawful use of the Services.

  3. Your infringement of third-party intellectual property or other legal rights.

This provision does not apply to losses caused by our own unlawful conduct or where such indemnification is prohibited by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision shall be limited or removed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect, to the extent permitted by applicable law.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund & Returns Policy and other policies expressly incorporated by reference, constitute the agreement between you and MAYA CROWN TRADING L.L.C concerning your use of the Services.

They supersede prior agreements or communications relating to the same subject matter, except where otherwise required by law.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations in connection with a legitimate business transaction, subject to applicable law and any mandatory consumer protections.

SECTION 22 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the applicable laws of the United Arab Emirates.

Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, except where mandatory applicable law provides otherwise.

Nothing in this section limits any mandatory rights or protections available to consumers under applicable law.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and shall not affect their interpretation.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time to reflect changes to our business, Services, policies or applicable legal requirements.

The latest version will be available on this page, together with its most recent update date.

Where required by law, we will provide notice of material changes.

Changes will not retrospectively affect completed purchases or existing rights unless permitted by applicable law.

Your continued use of the Services following the effective date of updated Terms constitutes acceptance of those changes where legally permissible.

SECTION 25 – CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us using the details below.

Trading Name: Bangili

Legal Entity: MAYA CROWN TRADING L.L.C

Commercial Licence Number: 1632912

Registered Address: Office 301-133, Al Barsha First, Dubai, United Arab Emirates

Email: hello@bangili.com

Website: www.bangili.com

MAYA CROWN TRADING L.L.C is the legal entity responsible for operating Bangili and fulfilling purchases made through this website.